RR Return for Replacement
RR or Return for Replacement
RR - Return and replace (with different part)
1) Make new SO, customer buys a new unit on separate order.
a. Process order with new part, customer signs out with new part.
2) Make RR - Return & credit
3) Link Invoice
4) Internal note
a. Reason for return
b. Type of return (whats getting returned)
c. Refund amount (include discount)
5) Create Receipt (shipment)
a. In line item Change = location: Main
i. Main = here
Return = Factory
Final step
Replacement from factory required?
1) Complete the return. After receipt is made, give to Purchasing dept
Just Credit to customer?
1) Your done.
2) Return to inventory if applicable.